Shipping and Returns

OUR SHIPPING POLICIES

 

Free In Store Pickup

Have your order shipped to one of our stores free of charge. Some conditions apply:

  • Orders are shipped to the store of your choice for free. This includes boats.
  • We offer limited tracking for in-store pickup orders.
  • Be aware that shipping times vary by store.

We will call you when your order is ready for pickup and you will need to bring ID to collect your parcel. For more information on the status of an in-store pickup order, please contact our main office at 800-661-1429 or email webstore@swiftcanoe.com

 

Shipping within Canada

Orders are sent via Standard Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Orders are shipped from Gravenhurst and South River, ON and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

 

Taxes

If an order is shipped to the following provinces or territories, we must collect the applicable taxes as described:

Province/territory Applicable tax
British Columbia (BC) 7% PST on merchandise and freight plus
5% GST on merchandise and freight
Alberta (AB) 5% GST on merchandise and freight
Saskatchewan (SK) 6% PST on merchandise and freight plus
5% GST on merchandise and freight
Manitoba (MB) 8% PST on merchandise and freight plus
5% GST on merchandise and freight
Ontario (ON) 13% HST on merchandise and freight
Quebec (QC) 9.975% PST on the total of the merchandise and freight plus
5% GST on merchandise and freight
New Brunswick (NB) 15% HST on merchandise and freight
Nova Scotia (NS) 15% HST on merchandise and freight
Prince Edward Island (PE) 15% HST on merchandise and freight
Newfoundland (NL) 15% HST on merchandise and freight
Northwest Territories (NT) 5% GST on merchandise and freight
Yukon (YT) 5% GST on merchandise and freight
Nunavut (NU) 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. We are unable to give estimates for these fees. Please contact your local customs office for more information.

 

Shipping to the USA

Orders sent to the USA are shipped by Xpresspost.  Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

We are unable to provide estimates for customs fees. Check with your local customs office for more information.

 

Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.